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The Effects of Banking Service Quality on Consumer Satisfaction andPositive Word-of- Mouth: With Special Comparisons according to Genderand Age Groups
Young-Seen Kim, Jeong, Woon-Young
J. Korean Home Econ. Assoc.
2009;47(1):13-24.
Consumer Attitude and Satisfaction with Well-being Products: A Focus on the Expectation-disconfirmation Paradigm
Nam, Su-Jung, Yoo, Hyun-Jung
J. Korean Home Econ. Assoc.
2007;45(5):1-13.
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