Journal of the Korean Home Economics Association 1995;33(2):29-41.
의료서비스에 관한 소비자만족과 소비자불만호소 : 울산시를 중심으로
서정희
울산대학교 가정관리학과
Consumer Satisfaction and Complaint with medical Services : -In ulsan city-
서정희
ABSTRACT
This research paper investigates the overall level of the consumer's satisfaction and complaint with medical services, relationships of them and the relationships of socio-demographic variables to them. Data were collected from 523 clients in Ulsan city. Results show that socio-demographic variables appear to have a little predictive power and consumer satisfaction variables are related to private consumer complaint.