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Difference between Consumers and Front-line Workers Perceptions on Consumer Complaint Behavior with Hateful Intentions: Based on the Personal and Social Factor
Hye Jin Kim, Seung Sin Lee
Fam. Environ. Res. 2018;56(1):15-32.   Published online February 21, 2018
DOI: https://doi.org/10.6115/fer.2018.002
                  
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